Virtual Assistance & Medical Scheduling Services

At The Billing Advisors, we offer dedicated Virtual Assistance (VA) and Scheduling Support to keep your front office operations running smoothly. From appointment booking to calendar management, our trained VAs work as an extension of your team, ensuring patient satisfaction and reduced no-shows.

Why Outsourced Scheduling & VA Support Works

Your front desk is the first point of contact — delays, missed calls, or poor communication can lead to lost revenue. With our virtual support team, your practice gets 24/7 availability, efficient scheduling, and a professional presence without the overhead costs of in-house staff.

What Our VA / Scheduling Services Include:

  • Appointment scheduling & confirmations
  • Patient intake coordination
  • Insurance eligibility pre-checks
  • Calendar and resource management
  • Reminder calls, texts, or emails
  • Rescheduling & cancellation handling
  • Follow-up scheduling after visits
  • Handling inbound patient queries
  • HIPAA-compliant virtual communication

Elevate Your Patient Experience with Virtual Support

With The Billing Advisors, your patients receive fast, courteous, and consistent communication — improving engagement and retention. Our scheduling specialists help reduce appointment gaps and optimize your calendar, so you can focus on care, not coordination.

Flexible Support for Growing Practices

Whether you’re running a busy solo practice or managing a network of providers, our VA and scheduling services scale with you. We customize every process to your specialty, hours, and preferences — giving you back valuable time without sacrificing control.

Can your virtual assistants handle appointment scheduling in our existing system?

Yes. Our VAs are trained to work within your EHR, calendar, or scheduling software, ensuring seamless workflow integration.

What hours are your scheduling services available?

We offer custom coverage including extended hours, weekends, or even 24/7 availability, based on your practice’s needs.

Are your virtual assistants trained in medical terminology and HIPAA compliance?

Absolutely. Our VAs receive ongoing training in medical protocols and patient privacy to ensure professional and compliant support.

Can you reduce no-shows through reminders?

Yes. We send automated and manual appointment reminders via call, SMS, or email — significantly reducing no-show rates.

How do you ensure quality in VA communication?

We maintain call logs, scripts, and QA checks to ensure every patient interaction meets your brand and service standards.